Dear Valued Customer, Welcome to our online booking portal! We are thrilled to offer you a convenient and streamlined way to book your transportation services. With our online booking portal, you will have access to a range of transportation options, including Ambulatory, or wheelchair access vehicle . Our portal is designed to be easy to use and allows you to book your transportation in just a few clicks. In addition to making it easier for you to book transportation, our online booking portal also provides you with real-time information about your trip, including the driver's information and the status of your trip. We believe that our online booking portal will provide you with a superior customer experience, and we are committed to making sure that every aspect of your trip goes smoothly. If you have any questions or need assistance, our dedicated customer support team is here to help. Once again, welcome to our online booking portal. We look forward to serving you and providing you with the highest quality transportation services.
How to Use the HIND Transportation Patient Portal
Welcome to the HIND Transportation booking portal!
Managing your non-emergency medical rides has never been easier.
Follow this simple guide to set up your account, schedule rides, track your driver,
and manage your billing.
Step 1: Create Your Account
Before you can book a ride, you need to set up you secure profile.
Go to HINDNEMT.com and click on the "Patient Portal" or "Book a Ride" button.
Click on "Sign Up" or "Create Account".
Fill in your personal details (Name, Phone Number, and Email Address).Create a secure password.
Check your email for a verification link, click it, and your account is ready to go
Step 2: Book Your Trips
Whether you need a one-time ride to a doctor's appointment or recurring transport for dialysis, you can schedule it in seconds.
Log into your account and click "Book New Trip" on your dashboard
.Enter Trip Details:
Input your pickup address, destination address, date, and preferred pickup time.
Select Ride Type: Choose the type of vehicle needed (e.g., Ambulatory if you can walk independently, or Wheelchair Accessible if you require a ramp)
.Add Special Instructions: Note if you need door-to-door assistance, have a caregiver traveling with you, or need to bring oxygen equipment.
Review the trip details and click "Confirm Booking." You will receive an immediate confirmation email.
Step 3: Follow Up & Track Trips (Real-Time)No more wondering when your ride will arrive. You can track your driver in real-time on the day of your appointment
.On your dashboard, go to the "Active Trips" or "Upcoming Rides" tab.
Click on your scheduled trip for that day.
Once your driver is in route, a live map will appear showing the driver’s location, estimated arrival time (ETA),
and vehicle information.
You can also view driver notes or contact dispatch directly through this screen if your appointment is running late.
Step 4: Look for Past Trips
Need to pull up receipts for insurance reimbursement or check the date of a previous medical visit? You can view your full ride history.
Log into the portal and navigate to the "Trip History" or "Past Trips" section.
Here, you will see a list of every completed ride, including dates, addresses, and total costs.
Click on any specific trip to view full details, download a PDF receipt, or quickly click "Book Again" to re-schedule the exact same route.
Step 5: Updating Your Payment Method
Keep your billing seamless by securely updating your credit card or insurance details on file.
Click on your profile icon in the top right corner and select "Payment Methods" or "Billing."
To add a new card, click "Add New Payment Method."
Set your preferred card as the "Primary Payment Method" so future bookings are automatically and smoothly processed.
Need Extra Help? If you have any trouble navigating the portal, our friendly support team is just a phone call away.
Call us at 248-266-0646 and we will gladly walk you through it!