Before you arrange a ride.

Request rides at least 24 hours in advance. Same-day requests are subject to availability and a $20 surcharge. Follow the confirmation instructions provided by email and SMS.

Drivers do not enter private homes. Wheelchair size and total weight limits apply. Tell HIND about accompanying passengers and portable equipment in advance.

Your quote depends on the route, service zone, duration, and trip arrangements. Cancellation and no-show charges vary by zone. Confirm the complete fee schedule before accepting your trip. Waiting requires advance arrangement and is billed separately.

Subscriptions are purchased through HIND staff for one destination on an agreed schedule. Unused rides are not refundable, and schedule changes are not included. Confirm mileage and calendar terms with the team before purchase.