FREQUENTLY ASKED QUESTIONS
Clear answers before your ride.
Find practical information about HIND transportation. For a question about a specific passenger or trip, please call our team.
How far ahead should I book?
Please request your ride at least 24 hours in advance. Same-day requests are subject to availability and a $20 surcharge.
Can a caregiver come with me?
Yes. Up to two accompanying passengers may ride, subject to seating availability, at $15 per person. Let HIND know when arranging the ride.
Do drivers enter private homes?
No. Drivers do not enter private homes. Please arrange any assistance needed inside the home before pickup.
Do you offer recurring transportation?
Yes. HIND offers recurring doctor appointment, dialysis, and school arrangements. Subscriptions are arranged directly with staff; school transportation requires management approval.
What does NEMT mean?
NEMT stands for non-emergency medical transportation: rides for healthcare visits when emergency ambulance service is not needed.
Can I stay seated in my wheelchair?
Yes. Passengers remain in their wheelchair for boarding and transport. The driver rolls the chair into the vehicle and secures it for the ride.
What are your wheelchair limits?
Maximum wheelchair width is 32 inches. Maximum combined passenger-and-wheelchair weight is 400 lb. Confirm suitability with HIND before booking.
How will I receive trip updates?
A booking email is sent once the trip is booked. An SMS follows when a driver is assigned, and live updates are sent on the day of the trip. Follow the instructions in your messages.
Can I book a subscription online?
No. Recurring subscriptions must be arranged and purchased directly through HIND staff.
Do you offer school transportation?
School transportation is considered case by case and requires management approval before acceptance.
Do you offer stretcher transportation?
No. HIND does not currently provide stretcher transportation.
Can the driver wait during my appointment?
Waiting must be prearranged and is charged at $40 per hour. It is not included in subscriptions.
How do I pay?
Credit cards are accepted. Other payment arrangements must be coordinated with HIND administration.
YOUR NEXT STEP
Let’s make your next ride easier.
Tell us where you need to go. We’ll help you find the right transportation arrangement.